Delivery Policy

Last updated: 5th July 2009, 16:28

Consider printing a copy of this document for your records. Please note that we reserve the right to change this document at any time, without prior notice.

Services

Low Cost Host Ltd undertakes to deliver services purchased and paid for without undue delay, excluding situations where there are external circumstances beyond our control affecting the delivery of service.

Typical lead times for some services, once payment has been received in full, are below:

• Webhosting - 1 to 24 hours
• Domain name registration - 24 to 48 hours
• "In Stock" Dedicated servers - 1 to 48 hours
• "Custom build" Dedicated servers - 3 to 14 days

Please note that these are guidelines only. If you require a more specific timescale for your ordered service, or your service is not listed, please ask your designated account manager or sales representative.

Physical Goods

In the case of delivered physical products, we will ship the items required as soon as they are available in stock. We will not usually take/bank full payment until your goods are ready to ship, but in some circumstances due to the nature of the goods we may need to take payment in advance. You will be advised by sales staff at such time when your order is placed.